At Royal Kashmir Harvest, we prioritize your satisfaction while upholding quality and hygiene standards. Our policy covers returns, refunds, cancellations, and payment failures. Please read below for details.

Eligibility for Returns

  • Returns accepted only for damaged, defective, or incorrect items received.

  • Food products and perishable items are not eligible unless damaged or expired.

  • Report issues within 24-48 hours of delivery.

Return Process

  1. Contact Royal Kashmir Harvest Customer Support via email.

  2. Provide Order ID, clear images/videos as proof, and issue details.

  3. Our team reviews and approves/denies based on evidence.

  4. Approved returns get a replacement (if available) or store credit/refund.

Customer Support:

Email: customercare@kashmirharvest.in
Phone: will update soon.

Replacement & Refunds

  • Replacement: Same product if in stock.

  • Refund/Store Credit: Issued if replacement unavailable.

  • Refunds take 3-15 Indian bank working days to reflect (processed EOD; UPI/bank/card to original method).

  • Delivery charges: Non-refundable.

Refund Options

  • Order Cancellation: Full refund per cancellation policy.

  • Partial Refund: For specific returned products (raise request via support).

Non-Returnable Items

  • Opened or used products.

  • Items without original packaging.

  • Correctly delivered items no longer wanted.

Policy for Payment Failures

  1. Report Issue: Email support with Full Name, Contact Number, Email ID, Transaction ID/Date/Time/Amount, and failed transaction screenshot.

  2. We acknowledge, register, and investigate with the payment gateway.

  3. Resolution:

    • Successful payment: Order processes immediately.

    • Failed payment: Refund in 5-15 RBI working days.

  4. Get email updates; contact us if delayed.